We deliver anywhere in the UK.
We also ship internationally by request.
UK Mainland, Highlands & Islands: £3.95 GBP. Please allow up to 5 working days for delivery.
Free delivery in the UK for all orders over £100 GBP.
Other delivery arrangement can be arrange on request but charges may apply.
For International Deliveries, please get in touch and we will contact you with a delivery quote according to weight and destination. Email Info@brambleandbloom.co.uk
Delivery of the Goods shall be made by us or our carrier to the address for delivery when you place you order. It is important that this address is accurate.
Orders will be processed and despatched within two working days; Orders are dispatched using Royal Mail first class post or recorded delivery so a signature may be required. We are unable to take specific delivery details as we use Royal Mail for delivery and cannot stipulate specific delivery requirements.
As this delivery process is beyond our direct control, we cannot guarantee a delivery date. However we will always do our best to ensure you receive your order as soon as possible.
Goods will be delivered solely to the address specified on your order form, ideally an address where someone will be able to receive it; subsequent redirections or redeliveries are chargeable.
Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. We are unable to take specific delivery details as we use Royal Mail for delivery and cannot stipulate specific delivery requirements.
If you are unavailable to accept delivery and a card stating the attempted delivery is left at the address, please collect the parcel from the relevant local depot as soon as you can; if after 1 week you have not collected your parcel it will be returned to us and you will need to arrange with us for its redelivery, which will be chargeable.
We aim to dispatch all goods within one working day (excluding Bank Holidays). If we fail to deliver the goods (or any part of) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the goods.
We trust that you will be delighted with your purchase. However, we appreciate that there are occasions you may want to return items. If you change your mind about our products please do contact us immediately at email@example.com (within seven working days).
We will then confirm your exchange or refund with you and provide all the necessary return details. We will ask you to return the item in its original condition and packaging within 14 days of receipt for a full refund, less delivery costs. You will be issued with a credit note for any items returned after this time.
Please note that personalised items can only be returned or exchanged if faulty.
Unless the goods are defective, damaged or not as specified on your Order Confirmation, you are responsible for the cost of returning the goods to us. Please ensure all items are wrapped securely and we recommend that you use Recorded Delivery and keep the recepit, as proof of delivery is not proof of receipt. If however the goods are faulty then the postage costs will be refunded by us.
Unfortunately we will be unable to accept items broken or lost during return transit, the parcel and its contents are your responsibility until they have reached us and we will not reimburse you until the goods are returned to us in good (fit for resale) condition. We cannot accept liability for goods lost or damaged in transit.
If goods returned to us are found to be damaged, we will not refund any money. We will tell you this in writing by email. The goods will then be kept at our premises for 90 days from the date of that written notice, after which time we will dispose of them without any further notice to you. You may pay us to return them to you as long as you tell us in writing before the expiry of the 90-day period. All goods should be returned to: Bramble & Bloom Ltd, 15 Wortley Terrace, Wotton-Under-Edge, Gloucestershire, GL12 7JY.
You will receive your exchange or refund (excluding any postage) within 10 working days of us receiving back the goods.